RETURN POLICY

Last updated January 13, 2021

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at info@fillup.coffee to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: Fillup Coffee, 530 5th Ave  New York, NY 10036  United States.  You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

The following items cannot be returned or exchanged:    

• coffee, hot drinks, cold drinks, and food    

• For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

• Please Note: A 10% restocking fee will be charged for all returns in excess of $10.00.      

If you have any questions concerning our return policy, please contact us at:646 221 4684 info@fillup.coffee